Do you have at least 2+ years of B2B customer service or sales support experience and looking to join a growing company and team in Champlin? If so, apply here to get the process started!

Details:

• Pay range: $50K-$60K/yr. depending on experience + annual bonus program based on individual performance
• Schedule: : 8am-5pm Monday - Friday
• Location: 100% in office in Champlin, MN - after 9 months there is some flexibility
• Type: Direct Hire with full benefits

Job Duties:

• Provides customers with accurate and timely information on pricing, inventory, availability, shipping costs, and delivery schedules.
• Handles customer inquiries, prepares price quotes, and initiates purchase orders.
• Serves as the primary point of contact for many customers and prospects, requiring strong communication skills.
• Demonstrates a willingness to learn about Rapid's product lines and provides informed recommendations to customers via phone and email.
• Collaborates with the sales team to exceed customer service expectations.
• Processes customer orders, modifications, and returns in accordance with department policies and procedures.
• Enhances the customer experience by building and maintaining professional and friendly relationships.
• Calculates pricing, discounts, shipping fees, and sales margins.
• Investigates and resolves common customer concerns, including product quality issues and shipment delays.
• Identifies opportunities for additional sales and suggests relevant products and services to customers.
• Manages administrative tasks such as filing order records and maintaining accurate customer information in the database.

Requirements:

• 2+ years experience in a B2B customer service or sales support/order processing role, or equivalent combination of education and experience
• Previous experience in distribution or packaging industry is helpful
• Excellent interpersonal communication skills in oral and written format
• Ability to work in a team environment; can manage change and prioritize multiple activities
• Self-starter; possesses drive and takes initiative on projects and daily responsibilities
• Ability to communicate directly to customers via phone and email
• Results driven; detail oriented with a strong sense of urgency
• Demonstrated proficiency with Microsoft Office software and other spreadsheet applications
• Familiarity to ERP computer software platforms helpful

Benefits/Perks:

• Full medical insurance package
• HSA & FSA options
• 401k - 50% match up to 6%
• Paid Time Off - 16.25 days in year 1, 19.5 days after 1 year
• 9 paid holidays
• Room for internal growth - past candidates have started here and moved into sales, purchasing, supply chain, marketing, etc.
• Culture/People Orientated Company - monthly company events, town halls to recognize employees, team building events, etc.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.